Refund & Cancellation Policy

1. General Refund Principles

Because Hyrica provides digital marketing services that begin shortly after an order is placed, most services are not eligible for automatic refunds once campaign work has started.

However, our goal is always to ensure fairness and transparency. Refunds may be granted in specific cases outlined below.

2. When Refunds May Be Approved

Refund requests may be considered on a case-by-case basis when:

• • A service was not delivered as described
• • There is a confirmed technical error on our end
• • A campaign cannot be started due to issues unrelated to the client
• • The client requests cancellation *before* delivery begins

3. When Refunds Cannot Be Given

Refunds will not be issued when:

• • A campaign has already started or been partially delivered
• • The client’s account becomes restricted, shadowbanned, or disabled by the platform
• • Delays occur due to algorithm updates or platform changes
• • The client provides incorrect, private, or invalid account information
• • The client "changes their mind" after purchase

4. Cancellations Before Delivery

If a cancellation request is made before a campaign is started, we may issue a full or partial refund depending on the status of the order.

5. Chargebacks & Disputes

Clients agree to contact us first to resolve any billing or service concerns. Filing a chargeback without giving us the opportunity to assist may result in:

• • Account suspension
• • Blocking from future services
• • Submission of evidence to Stripe to contest the dispute

We work closely with Stripe to handle disputes fairly.

6. How to Request a Refund

To request a refund or discuss a service issue, contact our support team:

Email: support@hyrica.co

Please include your order details and a brief explanation of the issue so our team can review your request.

7. Policy Updates

Hyrica Labs may update this Refund Policy at any time. Updates take effect once posted on this page.